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Key Indicators
There is any amount of data that could be tracked in an organisation but what are the important numbers and how often should you look at them?
The important numbers are those in these 4 areas
Customers ; Feedback on service levels once a month use random groups to gauge satisfaction levels.
Financial ; What are the profit margins, debtor and creditor control?
Productivity ; What is the output per hour, day, week, month?
Employees ; What are their engagement levels like?
Extract this information check them at least once a week.
Using these you can now make decisions on any future direction.
